Job Description:

TITLE: Membership Specialist (MS) DEPARTMENT: Sales & Operations REPORTING TO: Club Manager (CM) / Assistant Club Manager (ACM)

General Summary

The Membership Specialist (MS) will represent the GYM by providing a welcoming, Informative and entertaining experience for all members and guests during their visits. The MS’s are responsible for driving (non-members) into the gym in order to deliver industry leading customer services to them as well as our current members. This service must translate into exceeding personal revenue targets issued by management through both internal and external prospecting

Duties & Responsibilities

Lead Generation & Appointment Booking

Personal minimum expectation: Minimum 50 follow-up calls per day, Minimum 7 appointments booked and confirmed per day and Minimum 2 membership enrolment per day, 2 personal coaching enrolments per week and two units of merchandise sales per week. External marketing, promotions and prospecting. This is a daily activity and requires off site promotions including distributing passes,



building relationships with local merchants and branding events to inform the community of gym and services, ultimately resulting into leads. (A lead is a non-members name and contact information. Internal marketing and prospecting. This includes collecting leads at the point of enrolment and from the current member base through relationship building and referral tables. These activities must translate into lead gathering.

Guest Turing, Membership Presentation & Personal Production

Ensure that 100% of guests taken through a tour. These tours should translate into enrolling half of the guests that are seen on a membership (50% Closing) and 20% of them enrolling with Personal Training. Use the company approved presentation when presenting membership options to non-members. Ensure each current member meets a manager before completing the sales process and exiting the gym. Proper presentation and introductions to t

📌 Membership Specialist For An International Chain Of Fitness Centre Secunderabad
🏢 Resource Advisory junction
📍 Secunderabad