Job Description: Group Lead Operation Excellence

Location: Chennai, India (with offshore team leadership)

S4HANA transformation

Department: Service Digitalization

Reports To: Head of Digitalization, Global Service

Role Summary

We are seeking a Group Lead to lead and manage a newly established offshore team of key users supporting the *S4HANA transformation*** in the Service Area at Nordex. The ideal candidate will have strong leadership skills, experience in SAP implementation, and a comprehensive understanding of service processes in the wind energy sector. This role is critical to the success of the S4HANA transformation, ensuring seamless collaboration between the offshore team and other project stakeholders.

Key Responsibilities

1. Team Leadership & Development:

- Lead and manage the offshore team of key users, fostering a collaborative and productive working environment.

- Mentor and support team members in their professional development and daily responsibilities.

2. S4HANA Transformation Support:

- Drive User Acceptance Testing (UAT) activities with the team, ensuring timely and accurate delivery of results.

- Act as the primary point of contact for all questions related to the offshore teams development and activities.

- Represent the team in UAT calls, providing updates, insights, and solutions.

- Collaborate with project stakeholders to address and resolve issues related to the implementation process.

3. Stakeholder Communication & Reporting

- Present the team’s progress and deliverables to internal and external stakeholders.

- Ensure alignment with project timelines and organizational goals.

4.



Expertise in SAP S4HANA Service Area:

- Utilize knowledge of SAP S4HANA to guide the team in implementing end-to-end service processes, including:

- Service Contracts

- Service Finance and Controlling

- Service Operations and Maintenance

- Material Management

- After-Sales Services

- Provide insights and solutions to optimize service area processes within S4HANA.

5. Effective People Management:

- Handle performance management, workload distribution, and conflict resolution within the team.

- Promote a culture of continuous improvement and accountability.

6. Be the S4HANA key user to support the daily business operations as and when needed.

Qualifications and Experience

- Education:

Bachelor’s or Master’s degree in Engineering, Information Technology, Business Administration, or a related field.

-Experience:

- 15+ years of professional experience, with a strong background in SAP implementation in the service area.

- Prior experience in S4HANA transformation projects, particularly in the service domain.

- Familiarity with service processes in the wind energy sector is highly desirable.

- Demonstrated expertise in end-to-end service processes (Service Contracts, Finance, Maintenance, Material Management, and After-Sales).

- Skills:

- Strong leadership and team management capabilities.

- Excellent communication and presentation skills, with the ability to represent the team effectively in stakeholder meetings.

- Analytical mindset with problem-solving skills.

- Ability to work in a dynamic, multinational workplace and manage offshore teams.

📌 Group Lead- Service Operation Excellence (Tamil Nadu)
🏢 Nordex Global Shared Service
📍 Tamil Nadu