Job Description Key missions of the position:

Field Service Site Engineer - AMC is responsible for managing Maintenance contracts at designated railway sites with a focus on achieving execution targets, safety of man Machines, deliver contractual commitments, Customer satisfaction, ensuring reliability of the product services in strong co-ordination with team customer.

Responsibilities

- Manage execute Maintenance contracts of the designated site ensuing timely service delivery, delivering contractual commitments and compliance with safety and quality standard.
- Resolve customer issues with robust collaboration and ensure customer satisfaction.
- Spares inventory management.
- Ensure feedback of field experience at all stages to improve reliability of the products
- Periodic reporting of the open points of Customer and follow ups till the action is closed
- Manage and execute technical warranty activities including fault diagnosis, component replacement, and Customer NCR closure
- Support during the commissioning of the Product/System on train and Locomotive and Support field validation and endurance trials of new components and retrofits. If any in his location




- Train and guide site technicians on AMC procedures, documentation, and technical updates.
- Maintain safety, regulatory and contract related documentations at site for audits renewals.
- Ensure adherence to Wabtec safety standards, promote a safety first culture across the teams
- Own Payment collection in coordination with commercial team

Education Training
- Bachelors degree or Diploma in Mechanical Electrical Electronics

Professional Experience
- 8+ years of experience in a similar role preferably in railway field with team handling.
- Should have a good technical understanding of electrical and pneumatic products/ circuits. Relevant rolling stock experience is preferable
- IT literate and fully conversant with all Microsoft Office applications
- Ready to travel, if required

Key Competences
- OVH Maintenanceprocess understanding
- Collaboration people management
- Railway MaintenanceContract understanding
- Customer Communication
- Safety Compliance

Languages
- English, Hindi, Regional language is an added advantage

📌 Site In-charge - Field Services (Tamil Nadu)
🏢 Wabtec
📍 Tamil Nadu