Role Summary

We are looking for a Customer Success & Marketplace Operations Executive to manage customer support, partner onboarding and day-to-day marketplace operations. This role ensures a consistent, professional experience for both customers and service providers on the platform.

Key Responsibilities

- Handle inbound customer and partner queries through email, chat and ticketing systems in a timely and professional manner.
- Manage the partner onboarding lifecycle — from registration through verification to active profile setup.
- Monitor and maintain service levels for first response and resolution times.
- Triage and route product-related issues to the appropriate internal teams with clear documentation.
- Maintain accurate records in CRM and support tools; follow established workflows and SLAs.
- Collect and report customer feedback; contribute to process improvements and knowledge-base articles.
- Prepare regular operational reports on ticket volumes, response times and onboarding status.
- Coordinate with sales, product and engineering teams on recurring customer themes and escalations.

Required Qualifications





- Bachelor’s degree or equivalent practical experience.
- 2–4 years of experience in customer success, customer support or operations in a SaaS, marketplace or B2B2C workplace.
- Strong written and verbal communication skills in English.
- Experience with CRM and ticketing platforms (e.g. Freshdesk, Zendesk, HubSpot or similar).
- Ability to manage multiple priorities, maintain attention to detail and work independently.
- Customer-first mindset with a structured approach to problem-solving.

Preferred Qualifications

- Experience in marketplace or professional-services platforms.
- Proficiency in Hindi or other regional Indian languages.
- Familiarity with onboarding workflows, KYC or verification processes.
- Basic understanding of product bug triage and escalation practices.

How to Apply: Send your resume and a brief cover note to [email protected] with the subject line Customer Success & Marketplace Ops.

Pay: From ₹25,000.00 per month

Work Location: In person

📌 Customer Success & Marketplace Operations Executive (India)
🏢 AECORD One Private
📍 India