The purpose of this role is to lead and drive renewals in order to generate revenue through customer retention. This job requires a self-motivated individual with strong traction & renewal chasing skills.

- Rigorous follow-up and robust monitoring of renewals on all stages e.g. Premium Paying (Due)/ Overdue/ Lapse etc.

- Strong communication and interpersonal skills to ensure timely resolution of customer queries (Internal and external) and built healthy work relations.

- To ensure high monthly collection based on the targets assigned on monthly and quarterly basis along with providing superior customer services

- Maximum numbers of customers to be contacted with-in the given TAT thru voice calls and SMS- s/ E-mails (wherever applicable) etc.

- To ensure that calling happen with-in TAT and required conversion as well.

Job Requirements

- Graduate / MBA from a premier institute.

- Experience of managing customer service/ renewals in any Life Insurance company.

📌 Deputy Manager - Renewal Retention (Brahmapur)
🏢 HDFC ERGO General Insurance
📍 Brahmapur