Specialist - Customer Care - Collections
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven workplace, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run.



Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description
Responsibilities:
Analyze collection data to identify trends and develop strategies that improve collection efficiency and reduce outstanding debts.

Monitor payment transactions to detect delinquent accounts and take timely action to minimize risk.

Communicate with customers to resolve payment discrepancies and negotiate payment arrangements professionally and empathetically.

Implement and adhere to collection policies and procedures in compliance with regulatory and organizational standards.

Collaborate with internal teams to streamline collection workflows and enhance overall operational effectiveness.
Qualifications
Bachelors - Business Administration, Bachelors - Communic

📌 Specialist - Customer Care - Collections 4A (Chennai)
🏢 Genpact India
📍 Chennai