Job Title: Senior Jira Service Management (JSM) Architect / Implementation Consultant

Job Overview

We are looking for a Senior JSM Architect / Implementation Consultant to lead both the architecture and hands-on implementation aspects of this engagement. This role requires an expert who goes beyond basic Jira knowledge; you must be a true Solution Architect capable of driving complex integrations, advanced automations, and workflow optimization for enterprise-scale environments.

Key Responsibilities

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Assessment & Discovery:

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Conduct current-state assessments of the existing JSM workplace.

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Gather and analyze business and technical requirements.

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Identify gaps in processes, automations, integrations, and asset management.

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Solution Architecture:

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Design the future-state JSM architecture.

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Define clear implementation and testing strategies.

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Create detailed design documentation and deployment approaches.

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Integration & Automation:

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Design and implement integrations with Kyndryl systems (Service Desk, Field Services) and HPE Core Services platforms.

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Drive workflow automation and optimize service management processes.

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JSM Platform Enhancement:

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Improve KRAMIT and Asset Management capabilities within the existing JSM instance.

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Optimize configurations, CMDB/asset relationships, reporting, and governance.

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Implementation & Delivery:

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Partner closely with the KiwiRail team to implement the future-state solution.

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Execute and validate test plans.

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Troubleshoot and resolve implementation issues to ensure successful deployment.

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Transition & Documentation:

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Hand over the implemented solution to BAU (Business-As-Usual) support teams.

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Produce design documents, implementation records, and test outcome documentation.

Required Skills & Qualifications

Must-Have Skills:

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JSM Expertise: Strong Jira Service Management (JSM) Architecture and Administration background, including Jira Assets (formerly Insight).

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ITSM & Architecture:

📌 Senior Jira Service Management (Bengaluru)
🏢 Neev
📍 Bengaluru