Job Title: Customer Support Agents

Job Location- Chandigarh/Mohali

Job Description:

Looking for fresher graduates for International customer Support Whereas person is supposed to interact with US clients and troubleshoot their issues over the calls. Enthusiastic,& energetic approach to solve their queries. 5 days working only with rotational night shifts and transportation service

Salary- 23000 to 32000 + other perks

Key Responsibilities

· Inbound & Outbound Calling: Handle high-volume customer calls to provide support, resolve complaints, or conduct sales/follow-ups.

· Issue Resolution: Troubleshooting technical problems or addressing billing and service inquiries to ensure first-call resolution.

· Data Management: Accurately documenting every interaction in CRM software (like Salesforce or Zendesk) and updating customer records.

· KPI Management: Meeting specific performance targets, including Average Handle Time (AHT), Customer Satisfaction (CSAT) scores,



and quality standards.

Required Skills & Qualifications

· Communication: Exceptional verbal English skills are mandatory, often requiring accent neutralization or a clear, neutral accent to be easily understood by US callers.

· Cultural Awareness: Understanding American workplace culture and conversational nuances to build rapport and handle conflicts professionally.

· Technical Proficiency: Basic computer literacy, fast typing speed, and the ability to multitask between multiple software screens while on a call.

· Education: Graduate/Undergraduates /candidates or 10th with 3 years diploma

· Extra benefits

· 5 Days working only

· Cab facility available

Call@+91-XXXXXXXXXX

Pay: ₹23,000.00 - ₹32,000.00 per month

Work Location: In person

📌 Urgently hiring | Customer Support Agents | Freshers (India)
🏢 GNR Global Services
📍 India