osition Overview

We are seeking a smart, organized, and patient-friendly Receptionist / Front Desk Executive to manage front office operations at our dental clinic. The ideal candidate should possess excellent communication skills, a professional appearance, and the ability to handle patient interactions efficiently in a busy clinical environment.

The role involves appointment management, patient coordination, billing support, and ensuring a smooth front desk experience.

Key ResponsibilitiesFront Desk & Patient Coordination

- Welcome and assist patients in a courteous and professional manner
- Manage appointment scheduling, confirmations, and follow-ups
- Handle patient inquiries via phone, WhatsApp, email, and walk-ins
- Maintain patient records and registration details accurately
- Coordinate patient flow with doctors and clinical staff

Billing & Administrative Support

- Generate bills, receipts, and payment entries
- Handle cash/card/online payment collections
- Maintain daily appointment and billing reports
- Assist in insurance coordination if applicable
- Manage clinic documentation and filing

Communication & Customer Service

- Address patient concerns professionally and escalate when required
- Provide treatment-related scheduling information
- Ensure excellent patient experience and hospitality




- Follow up with pending appointments and treatment plans

General Office Management

- Maintain cleanliness and organization of reception area
- Coordinate with vendors and support staff when required
- Assist management in daily operational activities

Required Qualifications

- Graduate or diploma holder preferred
- Minimum 1–3 years of experience in reception/front desk/customer service
- Experience in healthcare or dental clinic preferred
- Good communication skills in English and Hindi
- Basic computer knowledge (MS Office, email, billing software)

Preferred Skills

- Pleasant personality and professional appearance
- Ability to multitask in a fast-paced environment
- Valuable telephone etiquette and patient-handling skills
- Familiarity with clinic management or dental software
- Basic understanding of social media/WhatsApp communication is an advantage

Salary & Benefits

- Salary: As per experience and communication skills
- Incentives/performance bonuses (if applicable)
- Professional growth opportunities
- Supportive and professional work environment

Working Hours

- 6 days a week
- Rotational shifts / clinic timings as applicable

Work Location: In person

📌 Dental Front Desk/Receptionist (Delhi)
🏢 Apex Dental & Implant Centre
📍 Delhi