Overview Scope The Director will develop and lead day-to-day operations of key strategic Retirement Services teams within the One SBS India portfolio This role is critical for scaling processes to enhance the scope and quality of services while improving operating costs and margins The Director is responsible for all aspects of daily operations including driving robust associate and client engagement ensuring operational excellence through KRA SLA adherence and fostering a culture of innovation and continuous improvement Deliver business goals for the respective business functions Collaborate with stakeholders on initiatives like Associate Engagement Client Engagement Dashboards Career Progression sharing of best practices and campus recruitment Lead efforts to achieve world-class service and operational excellence with a focus on continuous innovation and process improvements Establish and maintain appropriate structures and responsibilities to achieve business objectives Continuously evaluate results to meet performance objectives and adjust strategies accordingly Managerial Responsibilities Manage a team of leaders and frontline leaders with 8 or more direct reports as the business grows Use strategic objectives to set performance parameters and ensure the teams success Ensure on-time delivery with best-in-class quality and productivity standards supported by solid quality systems for reporting and evaluation Actively identify modernization opportunities and improve collaboration with US partners GPT GETS Maintain a relentless focus on enhancing associate and end-user experience Individual Skill Set Strong planning organizational and interpersonal skills Excellent presentation skills both verbal and written Proven ability to manage multiple projects and relationships simultaneously Demonstrated capability to lead operations in achieving client satisfaction associate engagement and performance management End-to-end thinking to improve customer experience Ability to take calculated risks take decisive actions and adopt a data-driven approach to work Sound judgment and ability to foster teamwork resolve conflicts and drive convergence Knowledge of tools and techniques for gaining cooperation and support Ability to work effectively in a matrix structure and as part of a team Willingness to work in night shifts supporting US time zones This job description outlines the responsibilities and qualifications for a director role in the Retirement Services team within the One SBS India portfolio The role is strategic requiring a balance of operational leadership client engagement and process improvement LI-DNI Eligibility Criteria Overall experience of 20 years with at least 5 yrs leading large spans of 400 including contact center operations Strong communication skills oral and written are required Working knowledge of payroll and benefits administration is highly preferred RPF or FPC CPP certification is preferred Proven strong leadership and business skills Excellent interpersonal conflict management and mentoring skills Effective time management organizational and planning skills Demonstrates behavior that aligns with the values of the organization A little about ADP We are a comprehensive global provider of cloud-based human capital management HCM solutions that unite HR payroll talent time tax and benefits administration and a leader in business outsourcing services analytics and compliance expertise We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values welcomes ideas encourages innovation and values belonging We ve received recognition for our work by many esteemed organizations learn more at ADP Awards and Recognition Diversity Equity Inclusion Equal Employment Opportunity at ADP ADP is committed to an inclusive diverse and equitable workplace and is further committed to providing equal employment opportunities regardless of any protected characteristic including race color genetic information creed national origin religion sex affectional or sexual orientation gender identity or expression lawful alien status ancestry age marital status protected veteran status or disability Hiring decisions are based upon ADP s operating needs and applicant merit including but not limited to qualifications experience ability availability cooperation and job performance Ethics at ADP ADP has a long proud history of conducting business with the highest ethical standards and full compliance with all applicable laws We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace Click https jobs adp com life-at-adp to learn more about ADP s culture and our full set of values

📌 Rs India Leaders - Hyd 165708 (Telangana)
🏢 ADP
📍 Telangana