Job Summary We are looking for a dedicated and customer-focused Customer Service Executive to join our ecommerce team The ideal candidate will have 6 months to 1 year of experience in customer service preferably in the online retail industry You will be responsible for handling customer queries complaints order tracking and ensuring a seamless shopping experience for our customers Key Responsibilities Respond to customer queries via phone email chat and social media in a timely and professional manner Resolve product or service problems by clarifying customer complaints determining the cause and offering appropriate solutions Process orders forms applications and requests accurately Coordinate with internal departments logistics warehouse technical etc for order fulfilment and issue resolution Follow up with customers to ensure their issues are resolved to satisfaction Maintain customer records by updating account information Handle return refund and exchange requests as per company policy Escalate unresolved issues to the appropriate team when necessary Provide feedback to the team to improve the overall customer experience Requirements 6 months or 1 year of experience in a customer service role e-commerce experience preferred Excellent communication skills in English and mention regional language if applicable Strong interpersonal skills and a customer-first attitude Proficiency in using CRM tools ticketing systems and MS Office Ability to multitask and handle high-volume queries during peak periods Versatile to work in rotational shifts weekends and holidays if required Preferred Qualifications Bachelor s degree in any discipline Experience with e-commerce platforms or order management systems Job Types Full-time Permanent Pay 15 000 00 - 20 000 00 per month Benefits Health insurance Provident Fund Application Question s Do you have 6 months of experience in customer service Education Bachelor s Required Language English Required Location Delhi Delhi Preferred Work Location In person Speak with the employer 91 (phone hidden)

📌 Customer Service Executive (cse) (New Delhi)
🏢 AK Global Management And Services
📍 New Delhi