Responsibilities Key Deliverables Managing Non-tractor revenue of Zone Region Planning and Managing the Spare Lubes and Accessories business for dealers in Zone Region Credit and financial exposure management for spare and Oil business Budgetary control and utilization of Customer centric activity budget with high efficacy Drive CSI and ESI in Zone Region Understand customer expectations implicit and explicit and track the trends of changing customer expectation and intervene to ensure delightful experience Resolves product and performance issues with channel partners customers and communicates with Quality Assurance through CCR PQIT on appropriate issues Provide solutions in Zone Region To provide regular feedback to Product Management Product Development Customer Care on customer care dealers perceptions on launched products Manage Product quality initiatives at field level thru root cause analysis process improvements by using Quality tools like QC story Six sigma RCA in Zone Dealership readiness for current product launch Special tools training spare availability Participate in development and or execution of field programs for product non- conformance Product Improvement Programs PIPs Field Intro Programs FIPs Enhance quality of services at the dealership and create a benchmark Gathering marketing intelligence based on monitoring competitor initiatives and program Identify the Measures of Performance MOP KRAs covering all aspect of business CSI Spares Service implements etc and proactively drive specific initiatives to achieve the targets Drive implementation of various systems projects initiatives as per organizational requirements for sustained business growth Connect between Product Development Team and Customer Manage spare Billing and Receivable control and Credit Management policies as per the guidelines Establish and adhere to a robust review system for the zone region Driving initiatives SARS for achieving profitability of channel partners Provide CCM and SCCM capability building Enable and coach the team to work towards post sales profitability Inculcating RISE philosophy among the teamPreferred Industries AutomobileFarm SectorTractorEducation Qualification Diploma in Engineering Bachelors of Technology Bachelor of Engineering Diploma in Engineering in Mechanical Diploma in Engineering in Agriculture Diploma in Engineering in Automobile Bachelors of Technology in Mechanical Bachelors of Technology in Agriculture Bachelors of Technology in Automobile Bachelor of Engineering in Mechanical Bachelor of Engineering in Agriculture Bachelor of Engineering in AutomobileGeneral Experience Overall 10-15 Years State CCM and CCMCritical Experience Experience of minimum 10-15 years in Customer Care Tractor Automobile Experience handling 3-4 States in Customer Care function Handling Team size of minimum 8-10 CCMs SCCMs Exposure of Farm Industry and Customer BehaviourSystem Generated Core Skills Consumer Marketing Marketing Communication Customer Analysis Customer Relationship Management CRM Financial Concepts Networking Product Knowledge Application Product Management Service Management Service Initiatives Campaigns Service Business Planning Network Administration Continuous Process Improvement Revenue Management Financial Management Budgeting Costing Customer Orientation Employee Satisfaction Index ESI Consumer Insighting Customer Journey Mapping Issue Management Quality Assurance QA Customer Sensitivity Quality Tools Six Sigma Root Cause Analysis Diagnostic Tools Training Development Program Development Competitor Analysis Marketing Intelligence MI Marketing Program Management Performance Management Market Research Business Planning Project Planning Execution Market Intelligence SAP Invoice management SIM Billing Credit Management Designing Review Mechanism Profitability Management System Center Configuration Manager SCCM Capability Building Sales Escalations Management Team ManagementSystem Generated Secondary Skills Job Segment Engineer Engineering

📌 Graduate Agri Trainee (sales & Cc) (West Bengal)
🏢 Mahindra & Mahindra
📍 West Bengal