Company Description WNS Holdings Limited NYSE WNS is a leading Business Process Management BPM company We combine our deep industry knowledge with technology and analytics expertise to co-create innovative digital-led transformational solutions with clients across 10 industries We enable businesses in Travel Insurance Banking and Financial Services Manufacturing Retail and Consumer Packaged Goods Shipping and Logistics Healthcare and Utilities to re-imagine their digital future and transform their outcomes with operational excellence We deliver an entire spectrum of BPM services in finance and accounting procurement customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client We co-create and execute the future vision of 400 clients with the help of our 44 000 employees A key member of the WNS Operations team responsible for leading-inspiring-grooming developing a team of 15-20 team members to facilitate achievement of SLA Should effectively liaison with various departments within WNS to gain support and resolve issues Is also a key interface between managers and team members to facilitate and implement process improvement ideas to improve efficiency Understand the different areas of operations-including process knowledge Successfully to handle a team of 10-15 FTEs Effective work allocation for team Make sure that all Service Level Agreements are met Effective management of pipeline-quality and new projects Ensure accurate and timely reports are sent to the management on time People Management-Regular reviews 121s Appraisals conducted Analyse training needs for teams and provide support Qualifications minimum 1 year of People management experience Graduate

📌 Assistant Manager - Us Retirement & Pension/insurance - Pune
🏢 Wns Global Services
📍 Pune