2 Maintains a friendly cheerful and courteous demeanour at all times 3 Courteously and accurately answers inquiries from potential guests and accepts hotel reservations 4 Responds to telephone and in-person inquiries regarding reservations hotel information and guest concerns 5 Uses suggestive selling techniques to sell room nights increase occupancy and revenue 6 Supervise daily shift process ensuring all team members adhere to standard operating procedures 7 Train direct the work of resolve issues problems and coach and counsel the front desk team members to ensure a quality operation 8 Resolve customer issues complaints problems in a quick efficient manner to maintain a high level of customer satisfaction and quality service 9 Adhere to company credit limit floor limit policies 10 Allocate rooms to expected arrivals after checking the guests preferences and special requests 11 Build strong relationships and liaise with all other department s especially housekeeping reservations etc 12 Operates the EPBX equipment including assisting incoming outgoing calls setting wake-up calls enabling DND Do Not Disturb and paging for in-house guests 13 Cross Check all billing instructions are correctly updated 14 Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy 15 Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests 16 Performs other duties as assigned requested or deemed necessary by management 17 Ensure Front office log book and hotel log book is always updated and actioned upon Job Types Full time Permanent Pay 18 000 00 - 22 000 00 per month Benefits Flexible schedule Food provided Leave encashment Provident Fund Application Question s Are you residing in ooty Education Bachelor s Required Experience total work 2 years Required Hotel 2 years Required Language Hindi Required Work Location In person

📌 Front Office Executive - Delightz Inn , Ooty ( 2yr + Exp )
🏢 Delightz Inn Resorts
📍 Ooty