Responsibilities of the candidates Create a team of 50-60 Pickup and Delivery Partners Pickup and Delivery Partner attendance to be maintained basis demand on a daily basis Improve and maintain promised delivery times for better customer experience Conduct classroom field training at an individual level for better customer experience Conduct regular field audits for better compliance among Pickup and Delivery Partners Provide feedback at the individual level and conduct weekly one-on-ones to understand problem areas Ensure excellent customer experience by solving order level escalations Requirements Both Male and Female can apply Minimum Qualification Graduation Prior experience in process design and operations implementation 2-3 years of experience in managing blue collar workers Should be willing to travel within the city Should be available to work on Weekends Knowledge of supervisory techniques to manage motivate and train blue collared workers The candidate should have an entrepreneurial attitude should be a go-getter Must have attention to detail and critically think through to resolve problems Must have customer service skills and be able to maintain a consistent high level of services along with proficiency in Excel