- Systematically review, score, and analyze inbound /outbound calls for quality and compliance.

- Deliver constructive, actionable feedback to agents to enhance performance and improve CSAT (Customer Satisfaction) scores

- Identify skill gaps and training needs based on call analysis; create or assist in developing coaching materials.

- Analyze call data, identify trends/patterns, and prepare detailed performance reports for management

- Participate in call calibration sessions to ensure consistency in evaluation standards

Preferred candidate profile

- Any graduate/Post graduate with 2- 4 years experience in Domestic Hindi voice process, customer service, or quality assurance.

- Should be fluent in English, Tamil and Hindi.



Knowing other regional languages will be an added advantage

- Solid interpersonal, communication, and presentation skills

- Proficiency in MS Office Suite (Excel, Word, PPT) and Call Recording/Quality Management software

- Strong attention to detail and ability to analyze performance metrics.

- Candidates preferably Chennai based.

- Immediate Joiners only

Interested Candidates can walk in to the below mention venue for F2F Interview ( 10:00AM - 4:00PM) or Contact HR Kaviya @(phone hidden) You can also share your updated CV to [email protected]

📌 Walk-in || Openings For Call Monitoring Quality Analyst(Hindi&English Speaking)!! (Chennai)
🏢 InfoSearch BPO Services
📍 Chennai