Job Openings for an Fintech/Customer Support Senior Team Leader.
Looking for an Immediate Joiners..
Work experience
3 to 5 years (2 Years in a capacity of Team Leader and above handling Inbound CS Operations or into fintech domain) from 3rd party BPO or captive centers
Job Profile
- Attrition control - by ensuring people are taken care and well guided and their controllable issues are closed with transparent approach. Giving focus to new people by helping them to adjust in work setting and demands. Tracking probable attrition and helping them to resolves their issues. Participating warning systems tracker used by organization. Using EWS for open houses and retention tools.
- Quality control by ensuring daily audit and feedbacks to CRE`S. Same to be based on the performance of the people.
Thus giving focus to new and poor performers more. Using the Agent Tenurity and Banding as base for quality monitoring.
- Strong knowledge on inbound metrics AHT, C-Sat, NPS, FCR and QOS
- Handle day-to-day staffing issues to ensure low shrinkages by taking daily commitment of Experts adherence to roster shift.
- Performance management of his team provide status updates of performance indication trends at regular intervals to his team. Using goal sheet for setting target for metric, tracking and feedback. Looking at people current performance and focus on low performers.
Interested candidates can call to HR Pruthvi - (phone hidden) or share your cv to same watsapp number
📌 Walk-in || Job Openings For Senior Team Leader(Fintech Team Lead) (Bengaluru)
🏢 1POINT1
📍 Bengaluru
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