Key Responsibilities: 1. Handle outbound travel inquiries via calls, emails, and social media platforms.
- Understand client requirements and suggest suitable travel packages (honeymoon, family, corporate, etc.).
- Convert leads into confirmed bookings through persuasive communication and solid product knowledge.
- Maintain CRM data accurately and follow up with potential clients regularly.
- Handle end-to-end operations for domestic and international travel itineraries.
- Coordinate with airlines, hotels, transport vendors, and local partners for bookings.
- Prepare travel documents such as vouchers, itineraries, and confirmations, and share them with the sales team and the client.
- Ensure timely communication with clients regarding bookings, changes, or updates.
- Monitor ongoing trips, provide support in case of issues, and ensure client satisfaction.
- Maintain accurate records of bookings, payments, and vendor agreements.
- Assist in process improvements for better efficiency and service delivery.