Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Summary of Responsibilities

- Effectively communicate in a explicit and professional manner at all times
- Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
- Effectively manage sensitive cases by reporting up the escalation matrix
- Demonstrate excellent time-management skills
- Maintains or exceeds targeted performance metrics




- Actively seek solutions through logical reasoning and identify trends to suggest process improvements Basic Qualifications - Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
- Experience with Excel Preferred Qualifications - Candidate should be well versed with Advanced Excel such as pivots Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

📌 Transportation Representative NOC ATS, ATS RAIL/AIR (India)
🏢 Amazon Music
📍 India