Job description:

Dr.Care Homeopathy Group , established in 2005 by Dr. A.M. Reddy, is a leading chain of homeopathy and Toot dental clinics across India. Renowned for its success in treatments, the group is dedicated to advancing homeopathy and has reached millions of people nationwide. With a solid focus on patient care and effective treatments, Dr.Care Homeopathy Group has established itself as a trusted healthcare provider. The organization is driven by an ethos of delivering high-quality care and achieving positive outcomes for patients.
Job Title: Quality Analyst – Call Center

Company: Dr Care Homeopathy/ Toot Dental
Location: JNTU, Hyderabad
Experience: 1–2 Years
Department: Customer Support / Sales Call Center
Employment Type: Full-Time

About the Role

Dr Care Homeopathy is looking for a Quality Analyst who will monitor and evaluate customer interactions to ensure high-quality service, compliance, and sales excellence. The ideal candidate should have experience in auditing call center interactions, providing constructive feedback, and improving overall team performance.

Key Responsibilities

- Monitor and audit inbound and outbound customer calls.
- Evaluate calls based on predefined quality parameters and compliance standards.
- Prepare daily, weekly, and monthly quality reports.
- Identify performance gaps and recommend corrective actions.
- Provide timely feedback and coaching to agents.
- Ensure adherence to call scripts, process guidelines, and company policies.
- Track customer experience, communication quality, and sales effectiveness.
- Conduct calibration sessions with Team Leaders and Trainers.
- Analyze quality trends and suggest process improvements.




- Support training teams by identifying recurring knowledge gaps.
- Maintain accurate audit records and quality scorecards.

Required Skills

- Strong communication skills in English , Hind & Telugu
- Experience in call monitoring and quality auditing.
- Good analytical and listening skills.
- Knowledge of quality tools and KPIs.
- Proficiency in MS Excel, Word, and reporting.
- Ability to provide effective feedback and coaching.
- Attention to detail and problem-solving skills.

Eligibility

- Graduate in any discipline.
- Minimum 1 year of experience as a Quality Analyst in a Domestic Call Center, Healthcare, Dental, Homeopathy, or BPO environment.
- Experience in sales process quality monitoring is preferred.

Key Performance Indicators (KPIs)

- Quality Audit Score
- Compliance Score
- Agent Improvement Rate
- Customer Satisfaction (CSAT)
- Error Identification & Closure
- Calibration Accuracy
- Reporting Accuracy
- Process Adherence

Salary

₹2.4 LPA – ₹3.5 LPA (Based on experience and interview performance)

Preferred Industry: Healthcare, Homeopathy, Dental, Hospital, Clinic, or Domestic Sales Call Center.

For Further More Details Please contact Or Share resume to (WhatsApp) +91-XXXXXXXXXX/ [email protected] / [email protected]

Regards

Praveen

HR-Toot Dental

+91-XXXXXXXXXX

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Experience:

- Error Identification & Closure: 1 year (Preferred)
- quality analyst: 1 year (Preferred)
- call monitoring and quality auditing.: 1 year (Preferred)

Language:

- Telugu (Preferred)
- Hindi (Preferred)
- English (Preferred)

Work Location: In person

📌 Quality Analyst-Call Center-JNTU (India)
🏢 Toot Dental
📍 India