Role & responsibilities

Doctor / Cosmetologist KRA

1. Consultation &
- Diagnosis

Conduct comprehensive patient consultations.

- Accurate diagnosis of hair and skin concerns.
- Treatment plans customized to patient needs.
- Conversion of consultations into treatment enrollments.

KPI

- Consultation conversion rate (%)
- Number of consultations conducted
- Treatment plan acceptance rate

1. Revenue &
- Sales Performance

Achieve monthly revenue targets.

- Promote suitable treatment packages ethically.
- Upsell maintenance therapies and home-care products.

KPI

- Monthly revenue generated
- Package sales value
- Product sales value
- Average revenue per patient

1. Treatment Delivery &
- Clinical Outcomes

Ensure treatments are performed as per protocols.

- Monitor treatment results and patient progress.
- Maintain high standards of safety and hygiene.

KPI

- Treatment completion rate
- Clinical outcome success rate
- Adverse event/complaint rate

1. Patient Care &
- Experience

Build trust and rapport with patients.

- Provide explicit explanations and realistic expectations.
- Handle patient concerns promptly.

KPI

- Patient satisfaction score
- Google review generation
- Complaint resolution time




- Referral patients generated

1. Patient Retention &
- Follow-up

Ensure regular follow-up of ongoing cases.

- Reduce dropouts and missed appointments.
- Encourage treatment continuity.

KPI

- Retention rate
- Follow-up compliance rate
- Repeat treatment bookings
- Reactivation of dormant patients

1. Line Management &
- Patient Flow

Ensure smooth patient movement from consultation to treatment.

- Minimize waiting time.
- Coordinate with front office and therapists.

KPI

- Average waiting time
- Number of patients managed per day
- Patient queue management effectiveness

1. MIS &
- Documentation

Maintain complete patient records.

- Update treatment notes and photographs.
- Ensure timely reporting.

KPI

- MIS completion accuracy
- Documentation compliance
- Daily reporting adherence
- Before-after photo documentation rate

1. Team Coordination &
- Training

Guide therapists and counselors.

- Participate in training programs.
- Maintain clinic protocols.

KPI

- Team training sessions conducted
- SOP compliance score
- Audit performance

Preferred candidate profile

📌 Skin and hair Doctor (Bengaluru)
🏢 RichFeel
📍 Bengaluru