Summary Position Summary This role is part of the USI Learning Delivery team. This is a client and stakeholder management position which requires excellent verbal and written communication skills to work effectively with a diversified group of internal clients at all levels. Work you'll do As a Services Specialist on the USI Learning Delivery team, you will be responsible for: Plan and coordinate learning program delivery for USI Talent Learning and Development teams across Audit, Advisory, Tax, Consulting, and Enabling Areas.

Manage stakeholder communications through periodic connects, expectation setting, SLA discussions, and delivery updates.

Support end-to-end program delivery activities, including reporting, dashboard preparation, process documentation, and quality checks.

Evaluate process gaps, perform root cause analysis, and identify solutions to improve delivery effectiveness.

Collaborate with internal teams and authorized external vendors to support learning session execution. The team The USI Learning Delivery team supports the planning and execution of learning programs across Deloitte business areas. The team works closely with stakeholders to coordinate delivery, manage communications, track timelines, and maintain quality across learning operations.

This team also helps drive process consistency, reporting, and continuous improvement to enable effective learning experiences.

Location: Bangalore Shift Timings: 9 AM to 6 PM / 11 AM to 8 PM Qualifications Required: 3-5 years of experience in learning operations, Facilitation, program coordination, stakeholder management, or process support

Experience planning and delivering learning programs for internal stakeholders





Experience creating reports, dashboards, executive summaries, or program metrics

Proficiency in Microsoft Excel and PowerPoint

Experience documenting processes using standard operating procedures, checklists, or RACI frameworks

Experience presenting findings, results, or recommendations to leadership Preferred: Experience supporting learning and development programs in a shared services or professional services environment

Experience working with learning management systems such as SABA or NextGen

Experience tracking service level agreements and program delivery timelines

Experience coordinating with cross-functional teams and external vendors

Experience performing quality checks on reports, program data, or deliverables Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are.

Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives,



and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges.

This makes Deloitte one of the most rewarding places to work. Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills.

Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people.

Explore DU: The Leadership Center in India .

Perks To Help You Thrive At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits.

Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte.

Check out recruiting tips from Deloitte recruiters.

Requisition code: 361274

📌 Services Specialist - Talent Processes and Business Support - Talent Services - Learning Delivery - Bengaluru
🏢 Deloitte
📍 Bengaluru