About Role -

We are looking for a results-driven Manager Operations Sales to lead and optimize our contact center operations. The ideal candidate will be responsible for managing day-to-day sales operations, meeting targets, enhancing customer satisfaction, and ensuring seamless execution of business objectives. This role requires solid leadership, analytical skills, and the ability to drive a high-performance sales team in a fast-paced environment.

Roles and Responsibilities:

- Oversee and manage B2C Tele-Sales operations to ensure seamless execution and achievement of targets.
- Set, track, and achieve sales and performance KPIs, ensuring SLA adherence.
- Establish and maintain strong client relationships, acting as the primary point of contact for engagement and reporting.
- Drive sales strategies, monitor performance metrics, and take corrective actions to optimize outcomes.
- Lead daily operations, ensuring timely follow-ups on customer inquiries and escalations.

Team Leadership & Performance Management

- Directly manage team leaders and agents, ensuring effective resource allocation and goal setting.
- Conduct performance reviews, training sessions, and coaching programs to enhance employee capabilities.
- Monitor team adherence to company policies, including attendance, leave schedules, and productivity metrics.
- Implement employee development initiatives such as mentoring and career progression plans.

Desires Skills and Experience:





- Experience in Telesales or insurance sales (Health/Life/Travel) is highly desirable.
- Prior experience in managing large sales teams in a contact center environment.
- Familiarity with CRM tools and sales analytics platforms.
- Strong leadership and team management skills.
- Proven track record in B2C sales, tele-sales, and contact center operations.
- Ability to analyze data, solve problems, and drive performance improvements.
- Excellent communication (verbal & written) and interpersonal skills.
- High level of integrity, action orientation, and perseverance.
- Strong financial acumen and ability to manage P&L; metrics.
- Ability to handle sales pressure, motivate teams, and drive results.

What do we offer?

- Opportunity to earn good incentives
- Endless growth opportunity
- GMC Group Medical Coverage
- Group Personal Accident Insurance
- Gratuity
- Wellness Programs
- Give back to society through CSR
- Continuous talent enhancement program
- Childcare facility
- Tax Saving flexi benefits

We Are an Equal Opportunity Employer At our company, we firmly believe in upholding the principles of Equal Employment Opportunity (EEO). We ensure that all individuals, regardless of their race, ethnicity, gender, age, religion, disability, or any other protected characteristic, have equal access to employment opportunities, fair treatment, and advancement within our organization.

Interested candidates can directly share the updated resume at [email protected]

📌 Sales Manager - Call Center(Telesales) (Hyderabad)
🏢 PolicyBazaar
📍 Hyderabad