Job Summary

Reservation Officer

Job Details

- Business Unit: Taj Palace, Current Delhi
- Department: Commercial
- Role: Reservation Officer

Behavioural Competencies

- Effective Communication

- Resilience

- Accountability

- Teamwork

- Judgement Analysis

- Learning Agility
- Handle reservation inquiries efficiently through multiple communication channels, ensuring timely confirmation of room bookings and safari experiences.
- Maintain accurate reservation records by updating guest information, payment status, travel details, and special requests within the reservation management system.
- Provide comprehensive information regarding accommodation categories, safari itineraries, packages, pricing, and cancellation policies to prospective guests.
- Coordinate with front office, sales, transportation,



and operations teams to ensure smooth guest arrivals and effective room allocation.
- Monitor booking availability, maximize occupancy, and assist in implementing revenue management strategies to improve business performance.
- Prepare reservation reports, booking summaries, and occupancy updates while maintaining complete documentation for operational requirements.
- Address guest concerns related to reservations professionally, ensuring prompt resolution and maintaining high levels of customer satisfaction.
- Follow Taj Safaris' reservation procedures, data confidentiality standards, and hospitality service guidelines while contributing to exceptional guest experiences.

📌 Reservation Officer (New Delhi)
🏢 Taj Safaris
📍 New Delhi