Job Title Regional Manager - Sales Marketing P B Division Location Regional Gujrat Kolkata Department Division Sales Marketing P B Division Reporting to General Manager-Sales Reported by Sales Executives Engineers Service Engineers Employee Headcount Managed 5-6 People Overall Purpose Objective Of the job To manage sales and service operations in the assigned region for the Packing Bagging division ensuring revenue growth customer satisfaction and smooth execution of service calls The role requires strong sales acumen customer relationship management and direct responsibility for deputation and monitoring of service engineers Key Responsibilities List major responsibilities that you have to achieve the key objectives Sales Revenue Growth Achieve regional sales targets for packing and bagging machinery Identify new opportunities emerging markets and customer segments Support divisional sales strategies and contribute to overall business growth Customer Relationship Management Build and maintain strong client relationships in the assigned region Provide solutions-oriented support for new projects retrofits and after-sales needs Service Coordination Deputation Responsible for deputation of service engineers in the region Ensure proper coordination of service calls Monitor assignment of service engineers and track timely resolution of customer issues Oversee installation and commissioning of machines in the region After-Sales Business Development Drive sales of spare parts and retrofits in assigned region Ensure service quality contributes to customer retention and repeat business Team Leadership Mentorship Guide sales executives and service engineers in execution of responsibilities Foster collaboration between sales and service teams for seamless customer experience Sales Operations Reporting Ensure proper use of CRM tools to track leads opportunities service calls and performance Submit regional sales service and revenue reports to management with realistic forecasts Cross-Functional Collaboration Work closely with engineering proposals and marketing teams to align sales strategies with product capabilities Provide customer feedback to design and R D teams for product improvements Accountabilities Accountable for regional sales revenue service coordination and customer satisfaction Responsible for timely deputation of service engineers and smooth installation commissioning Decisions directly impact regional business growth customer retention and company reputation Operates with moderate autonomy strategic directions require CEO s consultation Know - How Education BE B Tech - Mechanical Electrical mandatory MBA in Marketing preferred Experience 10-12 years in sales leadership roles within capital equipment or packaging machinery industries Skills Solid negotiation and customer engagement skills Proficiency in CRM systems and reporting tools Knowledge of service management installation and commissioning processes Ability to lead and inspire regional sales and service teams Managerial Know-How Ability to manage regional teams and coordinate with cross-functional departments Problem Solving Requires evaluative judgment in balancing sales growth with service delivery Must resolve customer challenges through effective coordination of sales and service teams Operates within defined frameworks but often needs to innovate solutions for regional customer needs Communication Requirements Regular interaction with customers agents consultants service engineers and internal stakeholders Must communicate sales strategies service updates and performance reports clearly to Management Requires tact influence and clarity in negotiations and customer discussions Working Conditions Working remotely from their Region with occasionally travel to HO Pune office Factory customer sites and internationally Exposure to trade fairs exhibitions and customer meetings Must adapt to dynamic business timelines and customer demands