Key Account Manager (Automobile – 3PL Logistics)

Position

Key Account Manager

Department

Operations / Customer Success

Industry

3PL Logistics / Supply Chain / Automobile

Reporting To

Operations Head / Regional Operations Manager

Job Summary The Key Account Manager (KAM) will be responsible for managing strategic relationships with assigned automobile OEM clients and ensuring seamless execution of in-plant logistics and warehouse operations. The role involves acting as the primary point of contact for customers, ensuring service excellence, driving operational improvements, resolving customer concerns, and identifying opportunities for business growth.

Key Responsibilities

- Serve as the primary point of contact for assigned automobile OEM customers.
- Build and maintain strong, long-term relationships with client stakeholders.
- Ensure achievement of Service Level Agreements (SLAs), KPIs, and contractual commitments.
- Coordinate with Operations, Warehouse, Transport, HR, Quality, and Finance teams to ensure smooth service delivery.
- Monitor daily operational performance and address customer escalations promptly.
- Conduct regular review meetings with customers and present operational performance reports.
- Analyze operational data and identify opportunities for process improvement and cost optimization.
- Drive continuous improvement initiatives using Lean, Kaizen, 5S, and other operational excellence practices.
- Ensure compliance with customer SOPs, EHS standards, and quality requirements.
- Track customer satisfaction and implement corrective and preventive actions (CAPA) wherever required.
- Support contract renewals, business reviews, and commercial discussions.
- Identify opportunities for business expansion, additional services, and revenue growth within existing accounts.
- Collaborate with internal teams to ensure timely billing, issue resolution, and contract compliance.
- Manage risks affecting customer operations and implement mitigation plans.

Key Skills




- Key Account Management
- Customer Relationship Management
- In-Plant Logistics Operations
- Warehouse & Inventory Management
- Supply Chain Management
- Stakeholder Management
- SLA & KPI Management
- Problem Solving and Decision Making
- Negotiation and Conflict Resolution
- MIS Reporting & Data Analysis
- Continuous Improvement (Lean, Kaizen, 5S)
- Team Coordination
- Excellent Communication and Presentation Skills
- ERP/WMS/SAP Knowledge
- Microsoft Excel and PowerPoint

Qualifications
- Bachelor's Degree in Engineering, Logistics, Supply Chain Management, Business Administration, or a related field.
- MBA/PGDM in Operations or Supply Chain will be an added advantage.

Experience
- 6–10 years of experience in Key Account Management, Customer Relationship Management, or Operations within a 3PL Logistics or Supply Chain organization.
- Hands-on experience managing Automobile OEM or Tier-1 supplier accounts.
- Robust understanding of warehouse operations, material handling, line feeding, inventory management, and transportation processes.

Preferred Industry Experience Experience working with Automobile OEMs or Tier-1 suppliers such as Maruti Suzuki, Tata Motors, Mahindra, Hyundai, Kia, Toyota, Honda, Ashok Leyland, MG Motor, Renault Nissan, Volkswagen, or similar automotive manufacturing environments.

Key Performance Indicators (KPIs)

- Customer Satisfaction (CSAT)
- SLA & KPI Compliance
- On-Time Service Delivery
- Customer Complaint Resolution Time
- Operational Cost Optimization
- Revenue Growth from Existing Accounts
- Contract Renewal & Retention
- Inventory Accuracy
- Zero Critical Customer Escalations
- EHS & Quality Compliance

Preferred Competencies
- Customer-centric approach
- Strong leadership and ownership
- Analytical thinking
- Business acumen
- Relationship-building skills
- Negotiation skills
- Excellent interpersonal and communication skills
- Ability to work under pressure and manage multiple stakeholders
- Result-oriented with a focus on continuous improvementRole & responsibilities

Preferred candidate profile

📌 Key Accounts Executive, Plant Head (Lucknow)
🏢 Seabird Logisolutions
📍 Lucknow