TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.

What we are looking for

Role: Incident Management

Experience Range: 3 to 7 Years

Location: Bengaluru

Interview Date: 8th August 26 (09:00 AM to 12:00 PM)

Interview Venue: Tata Consultancy Services, Think Campus, Phase II, Electronic City, Bengaluru, Karnataka 560100.

Note-While coming for Walkin:-

· Please carry 2 or more copies of updated resume, 2 Passport size photo along with Govt ID proof(Xerox 2 copies)

· Please do not bring personal laptop or electronic gadgets to TCS premises.

Must Have

Incident Management / Request Management / Scout Experience Analyst

Deliver weekly status reports and a monthly retrospective report that includes:

Trend analysis

Insights on performance metrics

Analyze existing Key Performance Indicators (KPIs) to assess their relevance and effectiveness in measuring success.





Identify leading and lagging indicators related to process health.

Detect bottlenecks in existing processes.

Prioritize issues affecting workforce experience.

Analyze data specific to internal lines of business, functions, applications, and assignment groups.

Good to Have

Engage with the workforce through support channels (e.g., email, Slack).

Develop test plans for recent capabilities related to business processes; conduct testing/validation as needed.

Create and update Jira stories based on findings.

Design process flows or modify existing ones as necessary.

Essential

Prepare data required for monthly governance routines.

Conduct compliance activities related to Incident & Request Management including control testing and updates.

Minimum Qualification

15 years of full-time education

Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)

📌 Incident Management 8th August 26 Walkin Bengaluru
🏢 Tata Consultancy Services
📍 Bengaluru