Head - CCRG (Critical Concerns Review Group) Responsibilities & Key Deliverables 1.

Field

Quality & Failure Resolution Own resolution of critical field issues across vehicle systems (Mechanical, Electrical, Powertrain). Drive structured root cause analysis through joint investigations with cross-functional teams and suppliers. Establish robust failure diagnostics, benchmarking, and corrective action frameworks. Lead in management reviews (Quality council) for update to senior management. 2.

Technical

Leadership & System Expertise Provide strategic technical direction on vehicle systems, diagnostics, and failure modes. Ensure integration of mechanical, electronic, and software systems for end-to-end vehicle performance. Build advanced capabilities in diagnostics, measurement techniques, and validation tools. 3.

Cross Functional Integration

Collaborate with PD , Manufacturing, Supplier Quality, Service, and Program teams for issue resolution and design improvements. Lead joint investigations and represent the function in customer reviews, audits, and escalations. Drive horizontal deployment of learnings across platforms and vehicle programs. 4.

Product

Improvement & Feedback Loop Translate field insights into actionable design improvements and robustness enhancements. Influence product development through participation in design reviews and validation sign-offs. Drive continuous improvement in reliability, serviceability, and customer satisfaction.

- Team Leadership & Capability Building Lead, mentor, and build a high-performing technical team across sub-domains. Develop capability in diagnostics, validation, and system engineering across levels. Foster a culture of quality, ownership,



and customer-first mindset.

Key Deliverables

Reduction in field failure rates and improved customer satisfaction Faster closure of field issues with robust root cause identification Develop ICA and PCA for field solution aligned to field concerns resolution timelines Solid feedback loop driving product reliability improvement Capability development across validation and diagnostic domains Preferred Industries Electrical Education Qualification B.E. / B.Tech in Mechanical Engineering (preferred) General Experience 15 years in Quality Assurance in Passenger Car and Small Commercial Vehicle segment Critical Experience Exposure in Quality Management System deployment through structured product, process and Component Audit at PU/Plant level.Experience of Quality Assurance function and Exposure to manufacturing processes.Prior experience of handling CQA Head role for large plant like Nashik/ Chakan.Prior experience first time right launches in automotive passenger/commercial vehicle segments or Powertrain products.Experience of leading a medium to large sized team System Generated Core Skills Analytical Thinking Business Analytics Quality Assurance (QA) Total Quality Management (TQM) Resource Management Product Audit Quality System Auditing Process Design & Implementation Reliability Improvement Project Management Statistical Analysis Supplier Quality Management (SQM) Quality Control Quality Management System (QMS) Continuous Process Improvement Process Knowledge - Manufacturing Automotive Technology Six Sigma Cost Benefit Analysis ISO - Quality Management Process Knowledge - MPDS Business Statistics System Generated Secondary Skills Experience Level Executive Level

📌 Head of Critical Concerns Review Group (Quality Assurance - Automotive) (Chakan)
🏢 Mahindra and Mahindra
📍 Chakan