Key Responsibilities - Own the sales operations charter end-to-end including planning analytics process design and tool implementation - Lead the design customization and ongoing optimization of the Salesforce ecosystem to support agile business needs - Define and implement sales processes forecasting methodologies performance tracking mechanisms and pipeline visibility tools - Collaborate with senior leadership across Sales Marketing Finance and Product to align operational frameworks with business strategy - Drive sales planning cycles including territory mapping quota design and incentive structure modelling - Build and maintain dashboards and reports that deliver real-time actionable insights to sales leadership - Manage data quality CRM hygiene and change management across systems and tools - Lead mentor and grow a high-performing Sales Ops team Required Skills and Qualifications - 8 years of progressive experience in Sales Operations Business Operations or Revenue Operations - Prior experience working in EdTech is mandatory - Strong hands-on experience in Salesforce architecture automation integrations and reporting - Proven ability to design and implement scalable sales processes and operational frameworks - Advanced proficiency in Excel and BI tools such as Tableau Power BI or Looker - Excellent project management skills and the ability to lead cross-functional initiatives - Strong communication and stakeholder management abilities Preferred Qualifications - Salesforce certifications e g Administrator Advanced Admin or Platform App Builder - Familiarity with tools such as Outreach SalesLoft Gong or similar sales enablement platforms ref updazz com