Please find the below:

Role Title Customer Service Executive

Function Customer Service

Sub-Function Operations

G_Grade 8

Location Pune sananwadi ( nagar road) pick up from pune

6 days week

If interested reply to this mail current ctc,ectc

Role Purpose: The Order Management & Inside Sales Specialist drives operational excellence by managing the end-to-end order and ensuring seamless communication between customers, sales, and plant operations. This role is pivotal in enhancing customer satisfaction, automating service center processes, and safeguarding quality compliance through rigorous performance tracking and root-cause complaint resolution.

Key Accountabilities (KA)-

- Order Lifecycle Management: End-to-end management of customer orders from Purchase Order (PO) booking and status tracking to plant and sales team coordination to ensure strict compliance with PO terms.
- Logistics & Shipment Optimization: Support the logistics team in shipment planning and execution to fulfill customer requirements, manage urgent requests, maximize dispatch value, and optimize freight costs.
- Documentation & Compliance: Manage critical documentation, including supplier registrations, product datasheets, Integrated Management System (IMS) records, customer code creation, and customer-specific shipment compliance.
- Commercial Sales Support: Provide data-driven support to the sales team on pricing details, order history, PO amendments, customer communications, dispatch planning, reporting, and onboarding of new sales personnel.
- Performance Metrics (KPI) Optimization: Drive process improvements to optimize key metrics, including On-Time In-Full (OTIF), overdue orders,



full-load dispatches, order execution cycle times, information flow, and dispatch error reduction.
- Complaint Resolution & Quality Assurance: Lead thorough Customer Complaint Investigation and Resolution (CCAR) processes using 5-Why and 8D methodologies to perform root cause analysis and implement corrective/preventive actions (CAPA).
- Process Automation & Systems Support: Streamline operations by automating daily reports, improving information flow, reducing manual workloads, and troubleshooting IT-related issues for Customer Service Center (CSC) operations.
- Analytics & Reporting: Generate and circulate critical business intelligence reports, including Logistics Shipment Plans, Sales & Pending Orders reports, shipment trackers, and OTIF scorecards.

Internal customers Operations & Sales Teams External customers All the Foseco India Ltd.s Customers

Report to (position title):

Dy. Manager - Customer Services

Specific Experience / Qualifications required: 3 to 8 years in Sales Order Management or Inside Sales. in the Chemical manufacturing background preferred with bachelor’s degree in commerce (B.Com), Science (B.Sc.), or Degree in Engineering (any stream)

Competencies

- Should be a pro in SAP, IBP and Excel.
- Should be a people’s person with infinite patience and ability to read / understand the message in all the communication.

• Problem Solving mind set

If you are interested in this chance, kindly share your updated CV along with the following details: at [email protected]

- Current CTC
- Expected CTC
- Notice Period / Last Working Day
- Current LocationRole & responsibilities

Preferred candidate profile

📌 Customer Service Executive with mnc company at sanaswadi (Pune)
🏢 Fortune Personnel Services
📍 Pune