Posted Date: 29 Jul 2026

Function/Business Area: Customer Service

Location: Nagpur 1 - Godhni Road

Job Responsibilities

1. Manage all customer interactions as rostered within parameters.
2. Demonstrate ownership on calls when contacted by customer.
3. Respond to all customers in appropriate tone and language.
4. Offer a solution-based approach for all customer interactions.
5. Educate the customer at every given possible chance.
6. Ensure updation of product, system, process, and policy knowledge.
7. Adhere to rostered timing, scheduled shifts, and activities.
8. Capture customer details and data relevant to the call or service.
9. Resolve customer queries within agreed timelines.
10. Manage outbound campaigns as per business requirement.
11. Increase, develop,



and retain customer base through relationship building and service.
12. Follow all contact center policies, procedures, code of conduct, and legislative requirements.

Education Requirement

- 10 2 / Graduation degree in any discipline.

Experience Requirement

- 6 months - 2 years (Minimum 6 months experience in BPO is mandatory).

Skills & Competencies

1. Speak local language.
2. Basic computer knowledge.
3. Problem-solving skills.
4. Customer focus.
5. Technical orientation.
6. Attention to detail.
7. Service mindset.

Please update your profile and upload resume to apply.

Forgot Password

Location Map: Nagpur 1 - Godhni Road

📌 Customer Care Executive Voice ( 86608292 ) (India)
🏢 Reliance Jio Infocomm
📍 India