Chief Operating Officer / Operations Head – Full Business Operations

Location: Remote | Experience: 8–12+ years | Reports to: Leadership

About the Role

This is not a hiring role, an HR role, or a sales role — it's all three, plus everything else it takes to run the business day-to-day. We're looking for someone who can take full operational ownership: build and manage a large workforce (500+ interns across functions), ensure every revenue-generating and delivery function is performing, and be the single point of accountability for how the business runs, end to end.

What you'll own

Talent & Workforce

End-to-end hiring and continuous onboarding of interns at scale (500+), across all functions, on a rolling basis to offset attrition

Building a tiered leadership structure underneath (team leads, function heads) so no function is unmanaged, regardless of headcount

Training systems and SOPs for every function, so quality doesn't depend on any one person

HR / Candidate Conversion

Oversight of the HR/sales function that talks to candidates — ensuring conversations are happening, quality is high, and conversions (sales) are actually closing

Monitoring conversion metrics and fixing the pipeline when numbers drop, not just reporting them upward

Sales / Business Development

Oversight of sales interns responsible for sourcing IT projects and clients — making sure outreach is happening, pipeline is being built, and deals are progressing

Ensuring this function is generating real business, not just activity

General Business Operations





Acting as the operational backbone of the company — whatever the business needs to run smoothly on a given day, this person identifies it and either handles it or assigns it

Flagging risks (people, process, legal, financial) before they become problems, and fixing operational gaps proactively rather than waiting to be told

Regular reporting to leadership on overall business health — not just one function, but the whole operation

What we're looking for

8–12+ years of experience running full business operations or a business unit — not managing a single team or department, but owning multiple functions simultaneously

Proven experience scaling and managing large workforces (200+), ideally across hiring, sales, and delivery functions together

Solid track record of building process/SOPs from scratch and holding teams accountable to them

Comfortable owning revenue-linked outcomes (conversions, sales closed, projects sourced) — not just people-management metrics

Background running operations at a BPO, EdTech, staffing firm, or high-growth startup where one person had to hold multiple functions together is a strong plus A generalist operator mindset — someone who doesn't say "that's not my function" when something in the business is broken

Note to applicants: This is a COO/Business Head-level operating role, not a departmental manager position. We need someone who has run an entire business (or a major chunk of one) before, across hiring, HR, sales, and delivery — not someone who has only owned one slice of it.

📌 Chief Operating Officer / Operations Head – Full Business Operations (India)
🏢 RP STRATIVA GLOBALS
📍 India