We are hiring a Channel Revenue Management (CRM) / Order Management (OM) Consultant

Experience: 5-7Yrs

Mode:Bangalore

Notice Period: Immediate to 15 Days

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Channel Revenue Management (CRM) / Order Management (OM) Consultant

Customer Programs (Incentives & Filebacks) • Supplier Programs • Claims & Deductions

Role Summary

We are seeking an experienced Oracle Channel Revenue Management & Order Management Functional Consultant to lead the design, implementation, and support of trade and rebate programs across Customer Programs, Supplier Programs, and Claims & Deductions management. The consultant will act as the bridge between business stakeholders (Finance, Sales Operations, Trade Marketing, and Supply Chain) and the technical team, translating trade-promotion and incentive requirements into robust, scalable Oracle configurations that integrate cleanly with the order-to-cash cycle.

This role suits someone who understands the full lifecycle of trade funds — from accrual and offer setup, through claim validation, to settlement and reconciliation — and who can navigate the interplay between rebates, chargebacks, deductions, and revenue recognition.

Key Responsibilities

- Customer Programs (Customer Incentives & Chargebacks / Filebacks)
- Gather and analyze business requirements for customer rebate, incentive, volume-offer, and accrual programs.
- Configure customer trade programs including lump-sum, accrual, off-invoice, and scan-based offers.
- Design and implement chargeback and filebacks / resale (indirect sales) tracking, including customer submission validation, tolerance rules, and dispute handling.
- Set up budgets, fund allocation, and accrual liability to support trade-spend visibility and forecasting.
- Ensure incentive programs align with pricing, promotions, and revenue-recognition policies.




- Supplier Programs (Supplier Ship & Debit / Supplier Rebates)
- Configure supplier ship-and-debit programs, supplier rebate accruals, and price-protection agreements.
- Design supplier claim submission, validation, and settlement workflows.
- Reconcile supplier accruals against actual claims and manage over/under accrual adjustments.
- Support cost recovery and margin protection processes tied to distributor / reseller sales.
- Claims & Deductions Management
- Configure claims, deductions, overpayments, and non-invoice deductions, including auto-resolution and matching rules.
- Design deduction research, validation, and settlement processes (credit memo, debit memo, write-off, chargeback).
- Establish claim aging, thresholds, and approval hierarchies to reduce open-deduction backlog.
- Partner with Finance / AR to streamline deduction resolution and improve days-deductions-outstanding metrics.
- Order Management (OM) Integration
- Configure and support the order-to-cash flow, ensuring pricing, promotions, and incentives flow correctly through order capture, fulfillment, and invoicing.
- Manage the integration points between Order Management, Pricing, Accounts Receivable, and Channel Revenue Management.
- Troubleshoot order-to-accrual-to-claim data flow issues and ensure accurate downstream financial postings.
- Cross-Functional & Delivery
- Lead workshops, prepare functional design documents (FDDs), configuration workbooks (BR100), and test scripts.
- Support data migration, cutover, UAT, and hypercare activities.




- Provide production support, root-cause analysis, and continuous-improvement recommendations.
- Coordinate with technical / development teams on custom extensions, interfaces, and reports.

Required Skills & Experience

- Hands-on functional experience with Oracle Channel Revenue Management (Oracle Fusion Cloud and/or Oracle E-Business Suite Trade Management) across Customer Programs, Supplier Programs, and Claims / Deductions.
- Solid understanding of the order-to-cash (O2C) cycle and Oracle Order Management, Pricing, and Accounts Receivable integration.
- Working knowledge of trade-promotion concepts: accruals, budgets, offers, chargebacks, filebacks / resale tracking, ship-and-debit, and deduction settlement.
- Experience with full-lifecycle implementations, upgrades, and/or production support.
- Ability to author functional specs, configuration documents, and test cases.
- Strong analytical, communication, and stakeholder-management skills.

Preferred Qualifications

- Oracle Cloud / EBS certification in Channel Revenue Management, Order Management, or Financials.
- Experience with SQL for data analysis and validation.
- Exposure to reporting tools (OTBI, BI Publisher) for trade-spend and deduction analytics.
- Domain background in CPG, Distribution, High-Tech, or Manufacturing (industries where trade programs are central).
- Bachelor's degree in Finance, Business, Information Systems, or a related field.
- Success Metrics (First 6–12 Months)
- Accurate accrual liability and trade-spend reporting delivered on schedule.
- Reduction in open-deduction aging and improved claim auto-resolution rates.
- Clean order-to-accrual-to-settlement data flow with minimal manual intervention.
- Positive stakeholder feedback from Finance, Sales Ops, and Trade Marketing.

📌 Channel Revenue Management (CRM) / Order Management (OM) Consultant
🏢 Teamware Solutions
📍 Bengaluru