Career Area

Sales

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Aftermarket Service growth specialist is responsible for driving Perkins aftermarket service business growth through effective distributor support, service enablement, promote the Perkins platinum Protection (PPP), Hypercare contract and aftermarket service solutions. This role combines operational execution with service business growth focus, acting as a key interface between distributors, customers, and internal teams to improve service performance, increase parts sales, and enhance customer experience.

Key Responsibilities

1.

Service

Growth & Aftermarket Development

Support execution of service growth strategies across assigned distributors/accounts

Collaborate with aftermarket account manager drive parts sales growth by improving availability, responsiveness, and distributor capability

Identify opportunities to grow service revenue (parts, service programs, campaigns)

Support implementation of service initiatives, promotions, and business plans

Identify and promote Perkins Platinum Protection (Warranty Extension) and Hypercare service Contract

2.

Distributor

Performance & Enablement

Act as primary operational contact for distributors service businesses

Monitor distributor service performance and its primary KPIs such as PPP and Hypercare contracts and provide insights to drive improvement

Build strong partnerships to enhance distributor engagement and loyalty

3.

Customer

Experience & Support

Respond to distributor/customer inquiries service opportunities

Ensure fast and effective issue resolution to improve customer satisfaction





Support critical projects and escalations when necessary

- Data Analysis & Business Insights

Track and analyze parts sales, service KPIs, and distributor performance

Provide actionable insights to support service growth initiatives

Prepare regular performance reports and dashboards

Identify trends, gaps, and opportunities for improvement

- Cross-functional Collaboration

Work closely with Aftermarket Account Manager, Product Support, Supply Chain, Technical teams

Support continuous improvement in processes and systems

Participate in service growth projects and operational excellence initiatives

Education

Required: Bachelor’s degree in Business, Engineering

Preferred: Master of Business Administration (MBA)

Experience

More than 7 years of experience in aftermarket sales, service support or sales

Experience in engines, automotive, heavy equipment, or industrial sectors preferred

Skills

Strong business acumen with growth mindset

Customer-focused with good Engine Service, Aftermarket parts awareness

Strong analytical and problem-solving skills

Excellent communication and stakeholder management ability

Detail-oriented with solid execution capability

Ability to handle multiple priorities in a fast-paced environment

Language

Fluent in English

Additional information: This job required 5 working days from office

This is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization.

It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act."

Posting Dates

July 31, 2026 - August 14, 2026

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

Not ready to apply? Join our Talent Community.

📌 Aftermarket Service Growth Specialist (Bengaluru)
🏢 Caterpillar
📍 Bengaluru