Location : Pune

Work Mode : WFO

Experience : 10+ Years

About Wai

Wai Technologies is a quick-growing IT services company with a strong focus on acceleration and innovation. We specialize in delivering high-quality software solutions and are committed to customer success, quality processes, and operational excellence. Our goal is to scale rapidly while maintaining a strong focus on team development and cutting-edge technology adoption.

Job Description

General Summary of role: We are seeking an experienced Senior Delivery Manager/Lead to drive successful project delivery, ensure high-quality execution, and manage customer relationships. This role requires a strategic thinker with a hands-on approach who can lead multiple projects, oversee delivery teams, and collaborate with internal and external stakeholders to ensure on-time, within-budget, and high-quality delivery.

Essential Duties and Responsibilities:

Project & Delivery Management:

- Oversee end-to-end project delivery across multiple engagements, ensuring alignment with client requirements and company goals.
- Define and implement best practices, governance models, and quality frameworks to improve efficiency and scalability.
- Monitor project risks, dependencies, and bottlenecks, proactively mitigating issues.
- Ensure delivery teams adhere to agile, scrum, or other project management methodologies.

Customer & Stakeholder Engagement:

- Serve as the primary point of contact for clients, ensuring high customer satisfaction and long-term relationships.
- Translate business needs into actionable delivery plans and work closely with pre-sales, account management, and technology teams.
- Manage client expectations, scope changes, and escalation handling to ensure smooth delivery.

People & Team Leadership:

- Mentor, guide, and develop delivery teams,



ensuring high performance and alignment with company objectives.
- Foster a culture of accountability, ownership, and innovation within the team.
- Support the hiring, onboarding, and capability-building of delivery resources.

Process Improvement & Commercials:

- Drive continuous process improvement, automation, and efficiency initiatives.
- Track delivery KPIs, financials, and resource utilization to ensure profitability.
- Work with leadership to develop strategic initiatives that improve delivery execution

Knowledge, Skills, and/or Abilities Required:

- Strong background in agile, waterfall, or hybrid project management methodologies.
- Proven ability to manage multiple projects, clients, and cross-functional teams.
- Strong technical understanding of software development, cloud, DevOps, and emerging tech.
- Experience in handling customer engagement, pre-sales support, and solutioning.
- Excellent communication, stakeholder management, and leadership skills.
- Experience in budgeting, cost management, and commercial aspects of delivery.

Educational/Vocational/Previous Experience Recommendations:

- 10+ years of experience in IT services, project management, or software delivery.

Good to have Skills:

- PMP, PRINCE2, CSM, SAFe, or equivalent certification is a plus.

Working Conditions:

- Complete work from office

Perks

- We offer opportunities to work on cutting-edge projects with global clients, giving you exposure and helping you grow your skills.
- Learning and development are part of our culture, and we provide a platform to advance your career.
- Day shift from 9:30 am to 7:00 pm & fixed weekly off on Saturday and Sunday.
- Opportunities for skill development and training
- Training and mentorship programs offered.
- Performance-based annual bonuses.
- Health Insurance: Coverage for employees and dependents.
- Paid holidays & maternity benefits
- Gratuity and Employee Recognition Programs.

📌 Senior Delivery Manager/Lead (India)
🏢 WAi Technologies
📍 India