About Client:

A leading BPO Organization

Job Role : QA/Sr QA

Position Summary:

We are seeking a highly detail-oriented and analytical Quality Analyst with hands-on experience in US Commercial Banking operations, especially Loan Booking processes. The ideal candidate should have an in-depth understanding of loan documentation, credit approvals, and client onboarding processes. This role involves auditing loan bookings, identifying discrepancies, ensuring compliance, and supporting overall operational excellence.

Key Responsibilities:

- Review and audit loan documents including Boarding Sheets, Credit Approval Packages, Funding Reviews, Loan Agreements, Promissory Notes, and other supporting documents.
- Ensure completeness, accuracy, and compliance of documentation as per credit guidelines.
- Onboard new clients and process credit actions (new/renewed/modified loans) in the Banks Client Onboarding and Core Banking Systems.
- Conduct detailed investigations based on reporting findings and RCA (Root Cause Analysis) tools.
- Share daily audit results with stakeholders and maintain internal reports.
- Meet Quality and Production SLAs and initiate actions to improve quality standards.
- Analyze loan modification workouts including servicing notes, payment history,



and income documentation for compliance.
- Prepare and present weekly/monthly performance dashboards and analysis reports.
- Highlight and mitigate process variations with actionable suggestions.
- Communicate with clients/internal teams through emails and calls for clarification/reporting.

Required Skills:

Domain/Functional:

- Solid knowledge in US Commercial Banking Loan Booking
- Familiar with Compliance Parameters and Credit Write-ups
- Experience in onboarding loans and clients in banking platforms
- Ability to interpret credit approval documents and loan structures

Technical:

- Proficient in MS Office (Excel, Outlook, PowerPoint)
- Experience with ACBS, FiSERV, ABRIGO, NAUTILIS is preferred

Soft Skills:

- Excellent verbal and written communication
- Ability to work independently and in a team
- Strong problem-solving and decision-making abilities
- Flexible and adaptable to support dynamic business requirements

Preferred Qualifications:

- Bachelors degree (Commerce, Finance, or Banking preferred)
- Certifications in banking operations or quality management are a plus

Location: Bangalore

Night shift (30kms cab facility)

📌 Sr. Quality Associate (Commercial Banking + Booking) (India)
🏢 Saaki Argus And Averil Consulting
📍 India