About the Role The Customer Care Executive Senior Executive is responsible for contact management to strengthen the customer relationship which is the key to retention The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders Job Responsibilities Must handle complaints provide appropriate solutions for customers and follow up to resolve any issues their customers experience Pass the customer request to the concerned branch via Telephone Email CCC Module - iCABS Would be accountable for accomplishing any Assignment Task as instructed by the Functional Reporting Authority Would be responsible for the closure of caller requests Needs to coordinate with the branches till a proper resolution is arrived Needs to achieve monthly sales collection targets Requirements Key Result Areas Needs to achieve monthly sales collection targets 1 5 lakhs per month Ensure to maintain CRM quality standards in each customer communication Adhere to the benchmark SOP prescribed in the training To Provide accurate information to all callers resolve queries raised during the calls Competencies Skills essential to the role Attentiveness Excellent telephone skills Clear communication skills Ability to use positive language Time management skills and Good Typing speed Good interpersonal skills and ability to work with internal external team Data Analysis Educational Qualification Other Requirement Graduation Liking for Telesales Role Type Key working relationships Individual Contributor Internal team External stakeholders Benefits What can you expect from RPCI Our values lie at the core of our mission and vision We believe that it s our people who make our company what it is We believe in Service Relationships Teamwork Responsibility DEI statement At RPCI we believe in commitment to build an inclusive diverse workplace welcoming to people of all backgrounds

📌 Customer Care Executive - Call Centre - Vikhroli (Mumbai)
🏢 Rentokil Initial
📍 Mumbai