Job Description: Key Responsibilities: 1. Business Development & Sales:

- Drive branch performance across key metrics: CASA growth, retail loans, fee income, and cross-selling of banking products.

- Identify and capitalize on new business opportunities in the local market.

- Manage and guide the sales team to achieve monthly and quarterly targets.

2. Customer Relationship Management:

- Ensure high standards of customer service and branch ambiance.

- Resolve escalated customer complaints promptly and effectively.

- Build robust relationships with HNI/NRI and key clients for long-term business.

3. Branch Operations & Compliance:

- Oversee daily branch operations and ensure compliance with internal policies and regulatory requirements.





- Ensure proper documentation, audit readiness, and adherence to KYC/AML norms.

- Monitor risk and security at the branch level.

4. Team Management:

- Lead, mentor, and develop a high-performing branch team.

- Conduct regular training and motivation sessions for staff.

- Foster a performance-driven and customer-centric culture.

5. Reporting & Analytics:

- Maintain MIS and reports related to sales, operations, and customer feedback.

- Analyze branch performance data to drive continuous improvement.

📌 Branch Manager- Retail Branch banking- Mumbai
🏢 Acura Solution
📍 Mumbai