We are searching for a brilliant Customer Support Executive to join our growing team at Novelworx Digital Solutions Pvt. Ltd. in Kochi.
Growing your career as a Full Time Customer Support Executive is a fantastic opportunity to develop useful skills.
If you are solid in planning, problem-solving and have the right initiative for the job, then apply for the position of Customer Support Executive at Novelworx Digital Solutions Pvt. Ltd. today!

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers.



An outstanding customer support executive should possess a proven track record of successful customer service and management skills.
Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Maintaining a pleasant working workplace for your team.
A bachelors degree in administration or a related field.
Excellent interpersonal and written and oral communication skills.
Ability to lead a team.
Computer skills.
Knowledge of mediation and conflict resolution techniques is preferable.

Advantages of working as a Customer Support Executive in Kochi:

● Learning opportunities
● Company offers career progression opportunities
● Advantageous package

📌 Customer Support Executive Hiring Urgently Kochi (India)
🏢 Leading
📍 India