Noida, Uttar Pradesh
Job Summary
To perform a support role for our international customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing. The main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps.
Key Responsibilities
Provide hardware/software/network problem diagnosis/resolution via telephone for customersâ end users
Route problems to internal support group
Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
Administer and provide User Access in various systems
Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
Excellent communication and conversation skills (both verbal and written)
Fluent English and French
Outstanding customer handling skills and resourcefulness,
vital for dealing with unforeseen situations
Ability to acquire current information quickly and the willingness to do so at all times
Skill Requirements
Understanding of the IT environment and readiness to learn new processes and technologies
Valuable working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware
ITIL knowledge and certification would be an asset
Understanding and experience of ITSM tools like ServiceNow, Remedy, Jira etc.
Other Requirements
1 year of previous IT experience (Customer Service & Technical Support
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📌 Senior Analyst English, French, Microsoft Windows Noida
🏢 HCLTech
📍 Noida