We are looking for a Client Relationship Executive to strengthen and manage client relationships by ensuring consistent communication, client satisfaction, and effective issue resolution. This role focuses on retaining existing clients, providing top-notch service, and driving more business opportunities from ongoing partnerships.
Key Roles & Responsibilities
Build and nurture long-term relationships with existing clients through regular communication and engagement.
Acquire current clients via direct contact, referrals, and word-of-mouth networking.
Negotiate with clients to secure mutually beneficial terms and pricing.
Conduct quality assurance on delivered documents including research articles, review articles, and books.
Keep clients updated about the latest services, offerings, and business opportunities.
Lead and manage a team of representatives providing customer support.
Troubleshoot client concerns and provide effective, timely solutions.
Required Knowledge & Skills
Education: Graduate or Postgraduate in any field.
Experience: Freshers and experienced candidates are welcome.
Knowledge of research theses, journals, and academic publishing is an added advantage.
Solid written & verbal communication skills.
Excellent interpersonal and problem-solving abilities.
Research and development skills.
Job Type: Full time
Pay: ₹21,000.00 - ₹23,500.00 per month
Ability to commute/relocate:
Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
Do you have knowledge of research and publication?