Customer Success & Operations Coordinator

Location: Hyderabad
Experience: 0–2 Years
Employment Type: Full Time

About MudNStraw

MudNStraw is building a up-to-date interior design and execution company focused on delivering a predictable journey from concept to completion. We are looking for an energetic individual who enjoys interacting with customers, organizing work, and helping build a startup from the ground up.

Role Objective

Ensure every customer experiences a professional, responsive, and organized journey from the first enquiry through project completion.

Key ResponsibilitiesCustomer Success
Respond to customer enquiries promptly.
Schedule client meetings and site visits.
Follow up with prospective customers.
Keep customers updated throughout the project.

Sales Support
Prepare quotations and BOQs.
Maintain lead tracker and CRM.
Coordinate proposal submissions and revisions.

Vendor & Procurement
Obtain quotations from vendors.
Coordinate purchase orders and deliveries.
Build and maintain vendor relationships.

Business Operations




Organize project documentation.
Track invoices and payments.
Maintain project files and records.

Marketing Support
Coordinate Google Reviews.
Update Instagram and social media.
Coordinate photography of completed projects.
Support website content updates.

Skills
Excellent communication skills
MS Excel & Google Workspace
Valuable organizational skills
Comfortable speaking with customers and vendors
Positive attitude and willingness to learn

Work Schedule
Monday: Weekly Off
Tuesday: Office
Wednesday: Vendor coordination & customer follow-ups
Thursday: Office
Friday: Vendor coordination & customer follow-ups
Saturday: Client meetings
Sunday: Adaptable based on project requirements

Success Metrics
Lead response within 24 hours
Quotations sent within 48 hours
Customer follow-up completion
Google Reviews collected
Customer satisfaction

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Success & Operations Coordinator Rangareddy (Ranga Reddy)
🏢 MudNStraw
📍 Ranga Reddy