Bachelors Degree in Communication/Mass Communication/Journalism/Multi-Media/ Animation & VFX or Bachelors in Business Administration.
Experience
Minimum 2 years
Experience in Social Media Management and Online Reputation Management) within Govt/Semi-Govt/Private Institutions/Firms
Experience including but not limited to Facebook, YouTube, Instagram, Twitter, KOO, LinkedIn and Public App.
Valuable command over Hindi and English languages
Knowledge of Google Analytics
Solid understanding of complaint resolution mechanism
Well-verse with MS Office, official email communication and internet use
Valuable issues resolution and reporting skills
Age limit
Upper Age Limit shall be 35 years
Roles & Responsibilities
Analysing and Monitoring social media metrics & trends.
Closely monitor latest social media advertising programs and tools.
Communicate with Residents on social media, including responding to queries, posts and direct messages in a timely manner as per defined daily/weekly targets.
Grievance Response & Escalation to appropriate Functional Wing/Business Division.
Tracking & closing query tickets.
Preparation of MIS Reports.
Acts as owner and primary resource for Social Media Management and provides suggestions on how to continuously improve the services.
In-depth knowledge of and experience in implementing online and social media marketing best practices.
Work with content, product and the larger marketing team to deliver on social media calendar and drive key metrics on social media.
Coordinating with Regional offices for the regional news, content & videos.
Social Media research & reporting.
Updating the content of Standard Response Templates regularly.
Provide assistance like Secretariat assistance, clerical function etc. to the higher and middle management on requirement basis.
Note: Candidates should have knowledge of computers, PPT & Excel, Complaint Management, Video conferencing.
📌 Executive Social Media Uidai Ho Delhi
🏢 National Institute for Smart Government (NISG)
📍 Delhi
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