Role & responsibilities:

Key highlights of the role are listed below (purely indicative and not limiting):
Understand customer concerns and provide appropriate solutions or escalate to relevant teams.
Respond to customer emails within defined TAT
Ensure responses are grammatically correct, explicit, and empathetic.
Use predefined templates where applicable, while customizing responses to suit individual queries.
Follow up on unresolved issues and ensure closure.
Maintain a customer-first approach in all communications.
Follow standard operating procedures (SOPs) and compliance guidelines.
Ensure data privacy and confidentiality in all communications.

Applicants should possess the following attributes:
Excellent written communication skills.
Solid comprehension and problem-solving abilities.
Attention to detail and accuracy.
Familiarity with CRM tools and email platforms.
Ability to multitask and manage time effectively.
Prior experience / knowledge in credit card processes is preferred

📌 Sr Officer/officer Customer Experience Maharashtra
🏢 BOBCARD
📍 Maharashtra