Job Description

Key Responsibilities

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-  Coordinate end-to-end execution of international customer orders.
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-  Process sales orders and maintain accurate records in ERP/CRM systems.
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-  Monitor order status and ensure timely updates to customers and internal teams.
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-  Follow up with production, sourcing, and inventory teams to ensure adherence to delivery timelines.
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-  Serve as a primary point of contact for operational queries from international customers and sales representatives.
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-  Provide regular updates regarding order status, dispatch schedules, and shipment tracking.
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-  Resolve customer concerns by coordinating with relevant internal departments.
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-  Coordinate with logistics partners and freight forwarders for international shipments.
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-  Prepare and review export documentation, including commercial invoices, packing lists, certificates of origin, and shipping documents.
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-  Support the International Sales team with quotations, product information, pricing sheets, and presentations.
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-  Assist in maintaining customer databases and sales reports.
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-  Track sales performance and prepare periodic MIS reports.
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-  Collaborate closely with Production, Planning, Procurement, Design, Finance, and Logistics teams.
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-  Facilitate smooth communication between international markets and internal stake holders.
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-  Escalate potential delivery or operational risks proactively.
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-  Generate order tracking reports and operational dashboards.
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-  Identify process improvement opportunities to enhance efficiency and customer experience.
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-  Maintain accurate documentation and records for audits and business reviews.
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📌 Sr.executive- Operations - International Sales (India)
🏢 Jaipur Rugs
📍 India