* HDFC BANK- Tele Sales Officer-Business Enhancement Unit Kolkata ****

IMP- 1.Graduation Mandatoyr.

Department : Tele Sales Officer-Business Enhancement Unit

Direct Payroll

Contuct number- (phone hidden)

Contuct Name-Dipanwita Banerjee

Location -

HDFC Bank, Candor TechSpace, 5th Floor, C2 (Phone Banking), Gate Number 1, DH Block (Recent Town), Block-1, Action Area I, Chakpachuria, New Town, West Bengal - 700135.

Please carry updated resume and passport sized photo, Government Photo ID

Process Management: Follow the process & adhere to the guidelines of the Channel. Code of Conduct and other compliances to be followed strictly as downloaded during trainings and at regular team meetings. Adhering to the required system login & Dialer hygiene parameters (TOS / Wrap / Talk time) for the day / month. Maintain Call & business Productivity. Ensure adherence to Call information management guidelines to eliminate / minimize customer complaints related to misinformation / misrepresentation. Adhere to the business performance in terms of call coverage, database and lead management, appointments fixed, business in hand, logins, disbursements,



hygiene parameters - complaints and sourcing mix.

Target v/s Achievement: The prime KRA is to meet the business targets set for the Month / Year and maintain productivity benchmarks. identify the right product for customers and ensure sales closure.

Quality Management: Understanding the exact customers needs & selling the right product to the customer. Effective interaction / communication to be done with customer. Ensure proper tagging & dispositions of leads & database called on Dialer systems. Tele Sales Officer to work on the feedback shared by the supervisor / training & quality manager on the quality of appointment fixed & communication with customers. Cross sell different banks products to the customer as per the requirement. Ensure adherence to the processes laid down for call management, lead management, database management and customer management. Attend the Product, soft skills, process training programs and refreshers through SCC & product teams.

📌 Walk-in-Interview _ Tele Sales Officer-Business Enhancement_Kolkata (West Bengal)
🏢 HDFC Bank
📍 West Bengal