Job Description

About this role

The Senior Integrated Supply Chain (ISC) Improvement Specialist supports the ISC Improvement organization by documenting, executing, and sustaining defined work processes, systems, and standards that enable consistent, compliant, and high quality operations across the Integrated Supply Chain. The role contributes to business growth, service reliability, and cost to serve productivity by identifying, executing, and sustaining improvement initiatives within a defined scope, which primarily span a single supply chain sub function such as Customer Service but may also extend across multiple sub functions of the end to end value chain. Working closely with ISC improvement Leader, ISC Improvement Managers and cross functional stakeholders, the Senior ISC Improvement Specialist is accountable for end to end execution of assigned initiatives within defined scope and established ISC Improvement governance, including problem framing, maintaining and updating process documentation, supporting users, coordinating and reinforcing trainings, and collaborating with teams across ISC Operations, Planning, Logistics, Capability, and IT to deliver prioritized solutions. A core expectation of the role is the identification, development, and use of meaningful metrics to enable data backed storytelling, support fact based decisions, and influence cross functional prioritization of value delivery while ensuring adoption, compliance, and sustainability of implemented improvements. The role also includes ownership of troubleshooting and resolution for operational and process escalations assigned to the ISC Improvement function, requiring analysis of issues, coordination across teams, disciplined follow through, and timely closure within defined standards. Consistent execution discipline, proactive identification of risks and dependencies, self initiated identification of improvement opportunities, timely escalation where required, and a reliable operating rhythm are essential expectations. The Senior ISC Improvement Specialist is expected to apply experience and judgment to practical execution, demonstrate ownership by independently driving work forward without waiting for detailed instructions, operate independently under standard conditions while adhering to established standards, escalation paths, and governance routines and develop effective plans to achieve agreed goals.



Managing change by leading or actively participating in critical improvement initiatives is a fundamental part of the role and directly supports ISC s strategic pillars of being Disciplined, Agile Resilient, and Shaping the Future through reliable execution and data informed process stewardship.

The role is well suited for self driven individuals who actively seek out problems to solve, take ownership for moving work forward, and balance autonomy with disciplined alignment to standards and governance.

Responsibilities:

- Project Management Delivery: Lead and support end to end improvement initiatives, including proactively surfacing improvement opportunities, problem framing, chartering, stakeholder alignment, execution tracking, and closure, ensuring solutions translate into measurable business impact and are sustained beyond initial delivery.

- Escalation Management Resolution: Take ownership of assigned operational and process escalations, applying functional and technical expertise to resolve issues through cross functional collaboration with Operations, Planning, Logistics, Capability, and IT, with disciplined follow through to closure. Leverage escalation trend analysis and root cause insights to drive structural process improvements and reduce future escalation demand.

- Metrics Performance Tracking: Define, develop, and govern meaningful metrics to monitor process performance, identify gaps, and support data backed decision making, owning some metrics directly and driving collaboration for others to ensure accuracy, relevance, and actionability.

- Process Design Standardization: Document, improve, and sustain supply chain work processes, business rules, and controls across the aligned sub function or end to end value chain scope, ensuring consistent execution, compliance, and alignment with ISC priorities.

- Training Capability Enablement: Coordinate, reinforce, and support trainings, knowledge transfer, and user enablement to ensure standard ways of working, metrics interpretation, and improvements are understood, adopted,



and consistently applied.

- Cross Functional Collaboration: Work closely with peer improvement specialists and business stakeholders to align using influence, data and credibility rather than authority to move work forward on cross business or leveraged initiatives, optimize resourcing and effort, and model a One Team ISC mindset in delivering improvements.

Qualifications:

- 3-5 years of relevant experience in Business Process Improvement roles
- Master s degree in engineering or MBA Operations preferred
- Relevant experience across business operations, supply chain management and end to end project execution
- Solid knowledge of Supply Chain and Customer Service processes
- Proven influencing and stakeholder leadership skills in cross functional environments
- Experience with Six Sigma, Project Management, Lean methodologies, and digitalization initiatives

Your Skills:

- Self-Directed Execution Ownership

- Business Process Improvement
Continuous Improvement: Strong ability to identify opportunities, analyze root causes, and implement sustainable improvements using structured CI methods.

- Supply Chain Customer Service Process Expertise
Working knowledge of end to end supply chain and customer service processes, including order management, fulfillment, and exception handling.

- Project Management Execution Discipline
Experience leading improvement projects with clear scope, timelines, risks, and measurable outcomes.

- Data, Analytics Digital Enablement
Comfortable using data, dashboards, and digital tools to drive insights, decisions, and process automation.

- Change Management Stakeholder Influence
Ability to influence cross functional teams, manage change, and drive adoption in matrixed, global environments.

- Lean, Six Sigma Structured Problem Solving
Hands on experience with Six Sigma, Lean tools, process mapping, standardization, and performance metrics.

Additional notes

- To support global operations, ability to support alternate time zones required (North America, EMEAI, LAA and APAC). Relocation support is not provided for this role

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior ISC Improvement Specialist (Maharashtra)
🏢 Dow Chemical International Private
📍 Maharashtra