Customer Care Executive (Ecommerce Food Delivery Platform)

Age: 30 - 40!

FOR IMMEDIATE JOINERS!

Call / Whatsapp : +91-XXXXXXXXXX!

FLEXIBLE SHIFTs:

10 am to 8 pm

12 pm to 10 pm

Responsibilities

- Assist customers with inquiries via phone, email, and chat
- Process and track customer orders, refunds, and exchanges
- Resolve customer complaints and issues promptly and effectively
- Provide product information and recommendations
- Collaborate with other departments to resolve complex issues
- Maintain detailed and accurate customer records
- Identify and report trends in customer feedback
- Support the continuous improvement of customer service processes

Qualifications

- High school diploma or equivalent degree
- Previous experience in customer service or E-commerce preferred




- Robust communication and interpersonal skills
- Ability to work in a fast-paced environment
- Problem-solving mindset and attention to detail
- Basic computer literacy and familiarity with CRM systems

Skills

- Customer Relationship Management (CRM) software
- Microsoft Office Suite
- Data Entry with thorough computer knowledge
- Multi-channel communication (phone, email, chat)
- Problem-solving
- Time management
- Active listening

Languages:

Malayalam,Hindi & English.

Pay: ₹20,000.00 - ₹22,000.00 per month

Benefits:

- Food provided

Work Location: In person

📌 Customer Care Executive (Ecommerce Food Delivery Platform) (India)
🏢 AZAD GROUP OF HOTELS
📍 India