Core Responsibilities

Handling incoming and outgoing telephone calls from both existing and prospective customers and dealing with all queries in a qualified manner.
To manage non voice tasks, like working on mail, secure messages and manual letters.
To demonstrate an all-round knowledge of the company’s products
Follow up to ensure that appropriate actions were taken on customers' requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Contributes to team effort by accomplishing related results as needed.
To ensure the timely communication of information to colleagues and line management
To maintain timelines and work as expected to fill and complete tasks
Adherence to legislative regulatory and compliance standards.
100% attendance on all the company’s mandated trainings.
Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above.
To respond to all enquiries, whether received by telephone, in writing, by e-mail or made in person efficiently,



professionally and within any specified timescales.
Coaching and training of new and existing employees, sharing of knowledge and tips with immediate colleagues.
To bring to the immediate attention of an appropriate line manager any problems or issues, such as a complaint, potential fraud, a health and safety issue, a breach of policies etc..
To ensure the timely communication of information to first line manager.

Follow basic behaviours and expectations of maintaining schedule adherence

Follow and respect company values and act and support accordingly

Experience Requirements

1 to 3 experience working in an international call centre environment, undertaking a voice process is essential
12 months previous experience working within the financial services industry is desirable

Qualification

SSLC qualification is essential
PUC qualification is essential
Graduation in commerce stream is desirable

Knowledge Requireme

📌 Customer Service Officer, Savings IND (Bengaluru)
🏢 Osbindia
📍 Bengaluru