Walkin drive for Any Graduates S&F; order management at Bangalore on 4 Aug 2026

Greeting from Infosys BPM Ltd.,

You are kindly invited for the Infosys BPM:: Walk-In Drive on 04 Aug 2026 at Bangalore.

Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please mention Candidate ID on top of the Resume

Talent should with can id Creation-Please use below link to create can Id

Registration link

https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-250335

Interview Information:

- Interview Date: 04th Aug 2026
- Interview Time: 09:30 AM till 12:30 PM

Interview Venue - Bangalore

Infosys Limited, Gate NO-1

No. 40/P-41/P, electronic City phase 2,

Industrial Area, Konappana Agrahara,

Bangalore 560100.

Landmark : Sunik Industries

Documents to Carry:

- Please carry 2 set of updated CV(Hard Copy).
- Please carry Face Mask**.
- Mandatory to carry PAN Card or Passport /Aadhaar card for Identity proof.

NOTE: Candidates Needs to bring Pan card without fail for Assessment.

Talents should have graduation completion certificate and mark sheets for onboarding.

Interview Information:

- Interview Date: 04th Aug 2026 (Tuesday).
- Reporting Time: 09:30 AM till 11:00 AM
- Round 1 - Aptitude Assessment (10:00 AM to 12:00 PM)
- Round 2 - Ops Screening Face to Face interview (12:30 PM to 04:00 PM)
- Note - Post 11:30 AM (entry not allowed)

Job Description:

- Job Location: Bangalore
- Qualification: Any Graduates
- Shifts: Night Shift
- Experience: 1.6 to 2.6 Years
- Designation: Senior Process executive
- Notice Period: Immediate Joiners only to 15Days

Job Title: Order Management

Role: Senior Process executive JL2:

The Back Office Agent 1 supports s high volume of repeatable transactions and transactions received from the front office team. Support on any issues within the organization will be channeled through the case-handling workflow tool, and the person performing this role shall be knowledgeable across one or multiple Service Offerings. The Back Office Agent 1 shall ensure that a high volume of transactions is handled quickly and resolved effectively with minimum re-work.





Role Specific Responsibilities:

Using solid system application skills and process and procedural guidelines found in the KMS, the Back Office Agent 1 will perform the transactional activities necessary to complete internal and external customer and system-generated requests. The Back Office Agent 1 will handle simple email communications with requestors. Complex and out-of-scope work will be passed quickly to the next level of support.

1) Leverage the model to effectively resolve requestors transactional needs efficiently, accurately, timely, and customer focused.

2) Identify issues, carry out Root Cause Analysis (RCA), and translate customer needs and

requests into the required work (service identification).

3) Focus on resolving Customer issues, not closing cases; solve the right problem for the requestor by looking beyond the stated request to the actual needs, distinguishing between relevant & irrelevant information.

4) Identify where the standard process will not meet that need and seek assistance to resolve the issue.

5) Effectively communicate with requestors to provide case status updates, approvals,

clarifications, and request missing information via email.

6) Communicate in a language appropriate to the Customer, paying attention to detail and using Customer-centric language (use correct grammar, positive language, appropriate urgency, andempathy).

7) Work effectively with the front office via child cases; provide updates, follow up, and proactively raise issues quickly so that the front office can meet Customer commitments and maintain Customer satisfaction.

8) Use good judgement and proactively engage, as applicable, SMEs, front office,



or next level of support when back-office cases require outbound phone Contact or other additional measures to prevent issues and maintain a positive Customer experience.

9) Follow correct case-handling guidelines and leverage collaboration tools and KMS for support.

10) Provide feedback on KMS articles and contribute new knowledge learned via case resolution.

11) Focus on defined business outcomes and Customer experience-impacting metrics; maintain an acceptable level of performance, as measured via the Agent performance scorecard.

General Skills

1) Detail-oriented with strong transactional case skills and the ability to process high-volume transactions.

2) Troubleshooting & problem identification skills.

3) Good time management skills with the ability to manage multiple tasks/priorities in parallel.

4) Good communication skills in English (and any other contracted language where applicable).

5) Mid-level proficiency level in written English for business.

6) Strong computer literacy, including familiarity with case management systems, email, chat, Windows-based applications, and online ordering tools; ability to effectively navigate multiple systems simultaneously to accomplish a task.

7) Intermediate MS Excel skills.

Minimum Hiring Requirements

- Educational Qualification: Educated to university degree level or equivalent.
- Experience: Min 18 Months of customer-facing experience working within a contact centre, operations, and voice process or equivalent experiences.
- Experience in end to end order management Process

NOTE:

1. Kindly have a working cellphone with Microphone & Camera Access. Ensure Minimum upload / Download Speed of 2 MBPS

2. Candidates to carry earphones or headphones to the hiring venue for in-person interviews. Personal Laptops not allowed in the venue .

3 .Please make sure that candidate must do register his / her application before attending the walk-in. Please mention Candidate ID on top of the Resume .

Career site https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-250335

4. Candidates needs to bring Pan card without fail for Assessment.

Regards,

Infosys BPM Recruitment team

📌 Walkin Drive For Any Graduates S&F Order Mngmt @Bnglr on 4 August (Karnataka)
🏢 Infosys BPM
📍 Karnataka